Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return or refund.

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need your receipt or proof of purchase.

To start a return, contact us at fynzivo@gmail.com with your order number and reason for return.

Once your return request is approved, we'll provide instructions on the next steps. Depending on the item, we may ask you to send photos of the product instead of shipping it back to us, in order to process your refund or replacement faster. Items sent back without first requesting a return will not be accepted.

You can always contact us with any return question at fynzivo@gmail.com.

Damages and Issues
Please inspect your order as soon as it arrives and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right — usually with a replacement or refund.

Exceptions / Non-Returnable Items
Certain items cannot be returned, including:

• Personal care and hygiene products (once opened or used)
• Custom or personalized items
• Perishable goods
• Hazardous materials, flammable liquids, or gases
• Sale items and gift cards

Please contact us if you have questions about whether your specific item is eligible.

Exchanges
The fastest way to get the item you actually want is to request a return/refund on the original item, then place a new order separately for the item you'd prefer.

Order Cancellations
Because we process orders quickly to get them shipped, cancellation requests can only be honored if your order hasn't yet been processed by our fulfillment partner. Contact us as soon as possible at fynzivo@gmail.com if you need to cancel.

Refunds
Once we've reviewed your return or refund request, we'll notify you whether it's approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please note it can take additional time for your bank or card provider to post the refund.

If more than 15 business days have passed since your refund was approved and you still don't see it, contact us at fynzivo@gmail.com.

Shipping Times & Refund Eligibility
Since items are shipped from our fulfillment partners, delivery can take longer than typical domestic orders. If your order hasn't arrived within [your stated shipping window, e.g. 25 business days] of the shipping confirmation, please contact us and we'll investigate or offer a refund.

Contact
Questions about refunds and returns can be sent to:

FYNZIVO
Email: fynzivo@gmail.com